Frequently Asked Questions

What are your wax melts made of?
Our wax melts are made from 100% soy wax, providing a clean, long lasting fragrance experience.

Are your body products all-natural?
No. While we use high quality ingredients, our body products are not 100% natural because they contain fragrance oils to provide their beautiful scents.

Are your products cruelty free?
Absolutely! We never test our products on animals and we only source ingredients and supplies from cruelty free suppliers in canada. We are committed to offering products you can feel good about using.

Are you based in Canada?
Yes! East Coast Scentsational Melts is proudly based in the beautiful province of Newfoundland, Canada.

Do you offer bulk orders?
Yes, we do! Whether you're planning an event, creating gift baskets or need larger quantities, reach out to us for pricing and details.

Do you offer wholesale orders?
At this time, we do not offer wholesale pricing or wholesale orders.

Do you offer custom orders?
Yes! We love creating custom products whenever possible. Contact us with your ideas and we'll do our best to bring your vision to life.

How long will it take to receive my order?
Processing times may vary depending on order volume and product availability. Our typical turn around time is between 3-5 business days. Once your order has shipped, you'll receive tracking information. Please check your junk folder for tracking if you do not see it.

Do you ship across Canada?
Yes! We ship our products across canada so customers from coast to coast can enjoy East Coast Scentsational Melts.